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This is an international IT service management standard designed for IT organizations. ISO 20000 defines the standards for the service management processes. ISO 20000:2011 make sure that ITSM processes of the IT organizations are aligned both with the needs of the business and with international best practices. The standard helps organizations in benchmarking their services, measure level of services provided and their performance. This does not give advice to companies on how to design their processes. Instead of this, it consists of a set of requirements which must be met in order to qualify for certification. The standard provides guidelines to the IT organizations to provide necessary services to their clients.